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Neftaly – Senior Suite Ambassador (Shipboard) – Neftaly
Senior Suite Ambassador (Shipboard)
Recruiter:The Ritz-Carlton Yacht Collection Category: Housekeeping Jobs Position:Assistant Housekeeper Published:January 25, 2026Senior Suite Ambassador (Shipboard)
Department: Housekeeping
Employment Type: Fixed Term Contract
Reporting To: Rooms Division Manager
Description
The Senior Suite Ambassador assists the Rooms Division Manager in managing the day-to-day delivery of housekeeping services in all guest suites and In-Suite Dining, ensuring a flawless approach to creating memorable and personalized experiences for the guests. This position oversees and actively manages the daily activities of the Suite Ambassadors and In-Suite Dining services, achieving guest satisfaction scores as provided by the company and in compliance with Forbes Hospitality Standards. He/she ensures all activities are executed in accordance with the Standard Operating Manuals and company’s Policies and Procedures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company’s Safety, Quality and Environmental standards.
Essential Duties
- Assists the Rooms Division Manager in managing the Housekeeping team and shares the responsibility for the front of house operation. Responsible for all Suite Ambassador and In-Suite Dining services.
- Creates positive, memorable experiences for guests and anticipates their needs and expectations through an interactive communication. Ensures that all guest concerns, enquiries and requests are recorded, followed up and addressed immediately, guarantying total guest satisfaction.
- Takes the initiative to interact with Ladies and Gentlemen to identify their needs and ensures all expectations are met and exceeded within the parameters of the Standard Operating Procedures.
- Oversees In-Suite Dining services and ensure complete guest satisfaction. Monitors and verifies in the system and with the Suite Ambassadors ensures that In-Suite Dining orders are delivered without delay as per guest requests, in particular for breakfast orders.
- Assists in managing all operating budgets and administrative tasks for the department and supports in the review of all future orders for consumables and housekeeping OS&E. Participates in the creation of fiscal year budgets where requested.
- Enforces strict Public Health practices and follows United States Public Health (USPH) standards within the housekeeping department at all times, including but not limited to cleaning and maintenance, temperature recording, store organization, self-inspections and Integrated Pest Management (IPM). Takes the lead in implementing departmental Public Health Inspections as needed to stay ahead of all Public Health compliance.
- Assists in managing the Outbreak Prevention and Response Plan (OPRP) for the Housekeeping department and supports the Rooms Division Manager in case of an outbreak. Ensures that all training for Public Health is constantly embraced throughout all elements of the operation.
- Executes physical inventories and inventory spot checks with the housekeeping as instructed by the Rooms Division Manager and as per inventory schedule. Strives to minimize inventory levels while ensuring sufficient stock levels to operate the department smooth. Consistently works with the team to minimize waste, breakage and wear and tear.
- Inspects all suites and front of house areas as instructed by the Rooms Division Manager frequently conducting internal Brand Standard Audits (BSA), Forbes Audits, and ensures all areas of responsibility are compliant with Standard Operating Procedures and in accordance with marine safety regulations.
- Responds to problems quickly and efficiently with a problem solving, proactive attitude. Communicates and records any challenges to the supervisor and escalates conflict resolution as necessary.
- Cooperates with the Laundry Manager to ensure impeccable and efficient laundry services for all guests. Ensures accurate charges as well as that claims are handled to the utmost guest satisfaction.
- Partners with onboard Guest Services, Finance and Human Resources to address any damages to guest and employee clothing that occurred during the laundry service. Escalates issues that cannot be resolved to the supervisor and ensures incidents are reported in the Guest Log.
- Assists the Rooms Division Manager in managing permanent and temporary floral arrangements in Suites.
- Creates and monitors maintenance requests for non-functional equipment and any other topics affecting the housekeeping and laundry operation and ensures problems are resolved in an acceptable timeframe and escalates delays to the supervisor.
- Ensures the entire team is aware of incoming guest preferences, loyalty status (Marriott BonVoy), VIP status, Gift Orders and any other voyage related information.
- Assists with random spot checks of all suites on embarkation day as per onboard procedures and routing schedule.
- Ensures that guest preferences are delivered and executed as recorded in the CRM system. Executes changes to recorded preferences or enters new preferences as per guests request and according to the Standard Operating Procedures.
People Management
- Model and hold others accountable for promoting the Gold Standards, respect and fair treatment.
- Ensures the Daily execution of Line-up in accordance with company standards and Brand Guidelines.
- Sets the department’s expectations for desired behavior, knowledge and skill levels.
- Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included.
- Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization.
- Executes or organizes training for individuals or groups to further the skills, knowledge and service standards in cooperation with the Human Resources department. Reviews periodically the progress of the teams LMS activities and tests if the theoretical knowledge is applied in practice.
Qualifications
- Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position.
- Very good knowledge and experience in Housekeeping and In-Suite Dining operations. Advanced understanding of processes and procedures in the Cruise and Hotel industry, including inventory management, operating budgets and audit procedures.
- Very good knowledge and experience in Public Health rules and regulations related to United States Public Health (USPH) and Hazardous Analysis Critical Control Point (HACCP).
- Sound knowledge of Property Management, Point Of Sales and Inventory Management systems in the capacity of a power user. Advanced knowledge of guest facing systems such as interactive television and in suite tablets is preferred.
- Previous experience onboard a luxury cruise ship as an Ambassador Manager or similar role is required. In addition, experience in a luxury hospitality environment is preferred.
- Very good knowledge of MS Office package or similar applications in particular Excel.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
- All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
STCW Certificates
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
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Neftaly Questions, Strategic Issues, and Challenges in Communicating Value to Stakeholders
1.Who are the key stakeholders receiving the value message?
2.Are stakeholder groups clearly identified and segmented?
3.Is value communicated differently to each stakeholder group?
4.Are stakeholder expectations clearly understood?
5.Is the value message aligned with stakeholder interests?
6.Is the value proposition clearly articulated to stakeholders?
7.Is the value message simple and easy to understand?
8.Are technical terms limiting stakeholder understanding?
9.Is the value message consistent across all communication channels?
10.Are conflicting messages sent to different stakeholders?
11.Is the value message aligned with organizational strategy?
12.Does leadership communicate value consistently?
13.Are employees able to articulate the organization’s value?
14.Is internal communication aligned with external communication?
15.Do stakeholders clearly understand the organization’s purpose?
16.Is value communicated in terms relevant to each stakeholder?
17.Are financial stakeholders shown economic value clearly?
18.Are customers shown tangible and intangible value?
19.Are employees shown personal and professional value?
20.Are partners shown mutual value creation?
21.Are regulators shown compliance and societal value?
22.Is social value clearly communicated to communities?
23.Is environmental value clearly communicated to stakeholders?
24.Are sustainability efforts communicated credibly?
25.Is there transparency in value communication?
26.Are claims supported by evidence?
27.Is value communication perceived as trustworthy?
28.Are stakeholder concerns acknowledged in communication?
29.Is two-way communication encouraged?
30.Is stakeholder feedback actively solicited?
31.Is feedback incorporated into value communication?
32.Are communication channels appropriate for each stakeholder?
33.Is digital communication effectively used?
34.Is face-to-face communication leveraged where needed?
35.Are reports clear and accessible?
36.Is value communicated consistently over time?
37.Are short-term and long-term value both communicated?
38.Is value communication proactive rather than reactive?
39.Are crises handled without damaging perceived value?
40.Is value communication resilient during uncertainty?
41.Are internal silos affecting message consistency?
42.Is there a unified narrative about value creation?
43.Are employees aligned with the value narrative?
44.Is the value message embedded in organizational culture?
45.Is value communication aligned with brand identity?
46.Are visual elements reinforcing value messages?
47.Is storytelling used to communicate value?
48.Are real examples used to demonstrate value?
49.Are success stories shared with stakeholders?
50.Are failures communicated transparently?
51.Is credibility maintained when expectations are unmet?
52.Are stakeholder trust levels monitored?
53.Is value communication adapted to cultural contexts?
54.Are language barriers addressed?
55.Is value communication inclusive?
56.Are diverse stakeholder perspectives considered?
57.Is value communicated clearly during change initiatives?
58.Are mergers or restructurings communicated with value clarity?
59.Is value communication aligned with mission and vision?
60..Are strategic priorities reflected in value messages?
61.Is the value message aligned with organizational performance?
62.Are performance metrics shared transparently?
63.Is impact measured and communicated effectively?
64.Are KPIs explained in stakeholder-relevant terms?
65.Is value communication aligned with governance standards?
66.Are ethical considerations communicated clearly?
67.Is integrity reflected in value communication?
68.Are exaggerated claims avoided?
69.Is honesty prioritized over persuasion?
70.Are stakeholder doubts addressed proactively?
71.Is value communication continuous rather than episodic?
72.Are updates provided regularly?
73.Is value communication timely?
74.Are delays or issues communicated openly?
75.Is the tone appropriate for each stakeholder group?
76.Is emotional value communicated effectively?
77.Is rational value communicated clearly?
78.Is symbolic value communicated where relevant?
79.Are long-term benefits clearly explained?
80.Is uncertainty acknowledged honestly?
81.Are assumptions behind value creation explained?
82.Is complexity simplified for stakeholders?
83.Are visual dashboards used to communicate value?
84.Are reports overly complex?
85.Is key value information highlighted clearly?
86.Is value communication aligned with decision-making needs?
87.Are investors given clear growth narratives?
88.Are employees given clarity on how they contribute to value?
89.Are customers shown how value improves outcomes?
90.Are suppliers shown how collaboration creates value?
91.Is value communication aligned with customer experience?
92.Are touchpoints consistent with communicated value?
93.Is value reinforced across the stakeholder journey?
94.Are onboarding communications aligned with value messages?
95.Is value communication embedded in training programs?
96.Are managers equipped to communicate value?
97.Is leadership visible in value communication?
98.Are town halls effective for communicating value?
99.Is value communication adapted to remote stakeholders?
100.Are digital platforms used strategically?
101.Is social media aligned with formal value communication?
102.Are stakeholder expectations managed realistically?
103.Is overpromising avoided?
104.Is under-communication a challenge?
105.Is message overload reducing clarity?
106.Are priorities clearly communicated?
107.Is value communication aligned with innovation efforts?
108.Are new initiatives clearly linked to value creation?
109.Is value communicated during product launches?
110.Is value communicated during service changes?
111.Are stakeholder benefits clearly articulated?
112.Are trade-offs communicated transparently?
113.Is value communication aligned with risk management?
114.Are risks communicated without eroding trust?
115.Is stakeholder confidence maintained during setbacks?
116.Is value communication adaptable to stakeholder maturity?
117.Are new stakeholders educated effectively?
118.Are long-term stakeholders re-engaged with updated value?
119.Is value communication benchmarked against competitors?
120.Is differentiation clearly communicated?
121.Are stakeholder perceptions monitored?
122.Is reputation management aligned with value communication?
123.Are media relations aligned with value narratives?
124.Is crisis communication aligned with core value messages?
125.Is value communication supported by data?
126.Are insights translated into understandable messages?
127.s value communication aligned with strategic storytelling?
128.Are communication gaps identified and addressed?
129.Is stakeholder confusion measured?
130.Are misunderstandings corrected promptly?
131.Is value communication consistent across geographies?
132.Are local adaptations aligned with global value messages?
133.Is stakeholder engagement tracked?
134.Is trust treated as a strategic asset?
135.Is value communication linked to long-term relationships?
136.Are partnerships strengthened through clear value messaging?
137.Is co-created value communicated effectively?
138.Are ecosystem stakeholders included?
139.Is shared value communicated beyond financial returns?
140.Is societal impact clearly explained?
141.Are community stakeholders engaged meaningfully?
142.Is value communication aligned with ESG reporting?
143.Is sustainability value clearly articulated?
144.Are environmental impacts communicated responsibly?
145.Is value communication future-oriented?
146.Are strategic ambitions clearly communicated?
147.Is innovation value communicated early?
148.Are digital transformation benefits explained?
149.Is technology value communicated in user terms?
150.Is data privacy value communicated clearly?
151.Is value communication aligned with customer trust?
152.Are ethical data practices communicated?
153.Is value communication aligned with compliance requirements?
154.Are regulatory stakeholders engaged transparently?
155.Is value communication aligned with corporate governance?
156.Are board-level value narratives clear?
157.Is value communication aligned with accountability structures?
158.Are stakeholder responsibilities clarified?
159.Is value communication linked to performance reviews?
160.Are employees recognized for delivering value?
161.Is value communication motivating?
162.Is value communication inspiring confidence?
163.Is consistency maintained across time and leadership changes?
164.Is institutional memory preserved in value messaging?
165.Are legacy value messages updated when needed?
166.Is value communication flexible without losing authenticity?
167.Is authenticity prioritized in messaging?
168.Are stakeholder trust indicators improving?
169.Is value communication evaluated regularly?
170.Are communication strategies reviewed and refined?
171.Is value communication aligned with change management?
172.Are transitions communicated with value clarity?
173.Is value communication resilient during disruptions?
174.Are stakeholders reassured during crises?
175.Is value communication aligned with long-term sustainability?
176.Are stakeholder trade-offs acknowledged?
177.Is value communication aligned with shared goals?
178.Is stakeholder alignment measured?
179.Are gaps between communicated and delivered value identified?
180.Are corrective actions communicated clearly?
181.Is learning from communication failures applied?
182.Is stakeholder confidence rebuilt when damaged?
183.Is value communication aligned with continuous improvement?
184.Are improvements communicated transparently?
185.Is value communication integrated into strategy execution?
186.Are outcomes communicated, not just intentions?
187.Is stakeholder value clearly demonstrated?
188.Is value communication aligned with organizational resilience?
189.Is value communication adaptable to external shocks?
190.Is value communication reinforcing long-term trust?
191.Are stakeholder relationships strengthened through communication?
192.Is mutual value emphasized?
193.Is value communication aligned with collaboration goals?
194.Are shared successes celebrated?
195.Is value communication aligned with ethical leadership?
196.Is value communication reinforcing credibility?
197.Is value communication strategically managed?
198.Is value communication continuously improved?
199.Is value communication aligned with overall value creation?
200.Does value communication clearly reinforce the organization’s value to all stakeholders?