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Neftaly – Head Cabin Steward/ess – European Nationals – Neftaly


Head Cabin Steward/ess – European Nationals
Recruiter:Line crewing LLC Category: Housekeeping Jobs Position:Executive Housekeeper Salary:Competitive salary Updated:January 22, 2026- This position is open to European nationals only
Line Crewing is seeking qualified candidates for the position of Head Cabin Steward/ess to work onboard European river cruise vessels, with full onboard accommodation provided.
– will be under Seasonal Dutch Contracts, running from March to November, with a potential continuation into refugee operations thereafter. Contracts are based on 38 working hours per week, with overtime paid accordingly.
Experience, Skills, and Character
- Minimum of three (3) years of experience in a similar position or within the Cabins Department onboard cruise vessels.
- Strong public relations skills with an excellent command of English and/or German.
- Computer skills including iOS, Windows, and Microsoft Office (Word, Excel), or similar ship management software.
- Experience with stock control systems, inventory management, order files, and timesheets.
- Ability to deal with both crew members and passengers in a professional and courteous manner.
- Self-motivated individual with the ability to lead, motivate, and supervise departmental crew members.
- Strong organizational and communication skills, with the ability to work comfortably in a multicultural environment.
- Ability to work under pressure, meet deadlines, and consistently meet company standards.
- Strong character with well-developed leadership skills.
- Pleasant disposition, friendly personality, and a high level of patience and understanding.
- Flexibility to work variable schedules according to company requirements and standards.
Duties and Responsibilities
Guest Service & Professional Conduct- Maintain a friendly, professional, and approachable attitude toward passengers and crew at all times.
- Handle passenger complaints efficiently, professionally, and with discretion.
- Lead by example, promoting positive working practices and high team morale.
- Maintain effective two-way communication with the crew, addressing daily operational and personal matters.
Cabin Department Supervision & Standards
- Establish, implement, and uphold Cabins Department standards across all passenger areas in accordance with the Hotel Management Manual.
- Continuously review, improve, and update cabin procedures to maintain high service standards.
- Supervise cabin personnel effectively, ensuring proper organization, coordination, and performance.
- Ensure compliance with assigned working schedules and cleaning routines.
- Conduct daily inspections of all cabins and assigned public areas, ensuring deficiencies are promptly corrected.
- Ensure crew members perform duties in line with their job descriptions, taking corrective action when required.
Training, Leadership & Administration
- Carry out inductions and training programs for new crew members and monitor their ongoing performance.
- Oversee general administrative duties within the Cabins Department.
- Maintain accurate records, including counseling reports, warnings, and performance documentation.
- Request assistance from the Hotel Manager when necessary and maintain regular communication to ensure smooth operations.
Inventory, Budget & Equipment Control
- Control the departmental budget by managing supplies and maintaining accurate stock inventories.
- Coordinate with other Heads of Department regarding orders and inventory of cleaning chemicals, utensils, garbage materials, and guest amenities (such as water bottles and chocolates).
- Ensure proper use, care, and condition of all equipment and materials within the department.
- Monitor and manage vending machine orders and revenues in the Crew Mess in cooperation with the Hotel Manager.
Safety, Compliance & Hygiene
- Ensure cabin crew members comply with uniform regulations and maintain high standards of personal hygiene.
- Adhere to and strictly enforce vessel security, fire, and safety procedures in accordance with company regulations.
- Report all technical issues in cabins and public areas directly to the Hotel Manager and ensure follow-up with engineers or relevant departments.
Crew Areas & Welfare
- Take responsibility for the cleanliness and organization of the Messroom and Crew Areas.
- Inspect crew cabins with the Hotel Manager when requested.
- Oversee the ordering, distribution, and condition of crew uniforms in coordination with the Hotel Manager.
- Consult with cabin crew members regarding existing standards and propose service improvements to the Hotel Manager.
Communication & Coordination
- Maintain daily communication with the Cabins Team and Hotel Manager to ensure efficient operations and strong teamwork across departments.
Apply



Recruiter:V.Ships Leisure Category: Engine / Technical Jobs Position:2nd Engineer Published:February 3, 2026